BOOKING AND SUPPORT

Know what happens
before you pay.

Clear timing, payment and service boundaries are part of a trustworthy consultation.

01

Can I book now?

Reviewed English services may be booked when your account and the selected service are eligible for controlled access. The checkout rechecks the USD amount and live time before it creates a PayPal order.

02

Which timezone is used?

Published availability is shown in China Standard Time (UTC+8). Confirm the date and time carefully before paying, especially if you will join from another timezone.

03

Can I reschedule or cancel?

Contact support at least 24 hours before the scheduled start for one free reschedule or a full refund. Requests within 24 hours, no-shows and arrivals more than 15 minutes late are normally non-refundable. If the consultant or platform cannot deliver the session, you may choose a full refund or a free reschedule.

04

When is a booking confirmed?

A selected time is not a confirmed appointment by itself. Confirmation occurs only after PayPal payment is captured, the server verifies the amount and currency, and a valid appointment appears in your account.

05

Will the consultation support two languages?

Chinese-English live captions have been implemented locally as an optional aid. Both people must agree before captions start.

06

Are the captions a human interpreter?

No. They are AI-generated support captions and may contain delay or errors. They do not replace the consultant’s original meaning.

07

How can I contact support?

Use the customer-service entry in the Astrosophy Mini Program. For an existing booking, include the consultant, service, order number and a short description of the issue. Requests are handled during China business hours.